Refund policy

Returns Policy – Inseason London

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must be in its original condition — unworn, unused, with all original tags attached, and in its original packaging. You’ll also need to provide proof of purchase (such as your order confirmation email or receipt).

To start a return, please contact us at info@inseasonlondon.com.
Once your return request has been approved, you’ll receive the return address and shipping instructions.
Please note: items returned without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately at info@inseasonlondon.com if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.

Exceptions / Non-returnable Items

Certain products are non-returnable, such as:

  • Custom-made or personalized items

  • Sale items

  • Gift cards

If you have any questions about the eligibility of your item, please contact us before placing your order.

Exchanges

If you’d like to exchange an item, the quickest method is to return your original item (once approved) and place a new order for the replacement product.

Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval status of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, please get in touch with us at info@inseasonlondon.com